AgentLeads.org Lead Refund Policy
Lead Refund Policy
AgentLeads.org gives you plenty of control when it comes to managing your account. One feature we provide is the ability to flag any lead you receive (within 7 days of receipt) for review by our quality assurance team. Lead quality is extremely important to us, so if we see that a flagged lead does not meet our stringent quality criteria, we will immediately issue you a full refund of the lead's cost.
There are only two scenarios in which a lead is eligible to be flagged for review:
Invalid Contact Information
If the contact information for a lead that you receive is in some way bogus or invalid, then you can flag the lead for review within 7 days of receipt. What qualifies as invalid contact information? Here are some examples: Disconnected numbers, constant busy signals, wrong person, party not looking for insurance, etc. Once we verify that the lead contact information is in fact invalid, a credit will be issued to your account for the cost of the lead and you will receive notification that a credit was issued to your account. If we deem the contact information to be valid, no credit will be given.
Lead Does Not Match Selected Filters
If you receive a lead that does not match the filters set in your account at the time a lead was matched to you, you can flag the lead for review within 7 days of receipt. For example, if you receive a lead that is a restaurant and you have selected only contractor leads, you may flag the lead for review. Although this scenario is quite rare, our partners do have the ability to flag these leads for review as well. If we deem the issue to be an error on your part, no credit will be given.
Lead Quality Review and Refund Procedure
Lead refunds are issued at the sole discretion of AgentLeads.org and all decisions regarding the issuing of credits are final. Whenever a lead is flagged, our AgentLeads.org quality assurance team will verify if either of these scenarios holds true. If we verify that a flagged lead's contact information is in fact invalid or that the lead did not meet your filtering criteria, we will issue a credit to your account for the cost of the lead. You will also receive an email notification that a credit was issued to your account. If we deem the lead in question to be valid then no credit will be issued, nor will an email notification be sent. This process normally takes 2-7 business days to complete, but can sometimes occur much faster.